Contact

11803 Classic Lane

Forney Texas 75126

​​

Tel: 972-552-5559

Fax: 972-552-5499

General Inquires: roseann@changepointcounseling.com

Current Patient Medical Questions: medical@changepointcounseling.com 

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© 2019 by ChangePoint Counseling Services, PLLC

March 26th, 2020

 

 

As follow up to our earlier correspondence we will continue to only provide visits via our tele-health application or by telephone until further notice.  We do expect to resume normal operation in the coming weeks but can not provide any information as this situation remains fluid.  This does not change anything for our BasePoint students as Dustin has communicated this directly to families.  

 

We want to make sure that our patients continue to take care of their mental stability, while facing these challenging times. You might find yourself feeling frustrated, overwhelmed, fearful, disconnected or hopeless. You are not alone! We are here to help.  We currently have Psychiatric Providers and Counselors able to see you via video sessions and phone sessions.  We are able to see patients from ages 5 yrs old and up.

 

Learn more about Tele-Health Services: https://changepointcounseling.video-visits.com/

 

Please reach out and allow us to walk with you on this journey. Below you will find the benefits of Tele-health:

  • Psychiatric provider access

  • No lapse in your medications

  • Therapy access

  • Do not have to leave home

  • HIPPA compliant

  • Covered by insurance

If you have questions about your appointments please call 972-552-5559 option 1

 

If you have questions about refills or medical please email medical@changepointcounseling.com 

 

Best, 

 

ChangePoint Counseling
11803 Classic Lane
Forney, TX 75126
(972)552-5559 office
(972)552-5499 fax

_______________________________________________________________________________________________

March 23rd, 2020

 

In response to the ongoing COVID-19 Pandemic we are moving our clinic to 100% tele-health/telephonic visits starting Tuesday, March 24th until this Friday March 27th.  We will provide another update later this week as the situation is fluid.  We are still open but will be performing visits only via our tele-health application or by telephone.  This does not apply to our BasePoint families as this communication will come from Dustin directly.  

 

We want to make sure that our patients continue to take care of their mental stability, while facing these challenging times. You might find yourself feeling frustrated, overwhelmed, fearful, disconnected or hopeless. You are not alone! We are here to help.  We currently have Psychiatric Providers and Counselors able to see you via video sessions and phone sessions.  We are able to see patients from ages 5 yrs old and up.

 

Learn more about Tele-Health Services: https://changepointcounseling.video-visits.com/

 

Please reach out and allow us to walk with you on this journey. Below you will find the benefits of Tele-health:

 

  • Psychiatric provider access

  • No lapse in your medications

  • Therapy access

  • Do not have to leave home

  • HIPPA compliant

  • Covered by insurance

If you have questions about your appointments please call 972-552-5559 option 1

 

If you have questions about refills or medical please email medical@changepointcounseling.com 

 

Best, 

 

ChangePoint Counseling
11803 Classic Lane
Forney, TX 75126
(972)552-5559 office
(972)552-5499 fax

_______________________________________________________________________________________________

 

March 17th, 2020 

 

RE: Dr. Strayhan letter on Tele-Health services offered 

 

I am sending this update to the patients that we serve, in order to first acknowledge the potential inconvenience involved in coming to the clinic during this time of the COVID-19 pandemic.  As part of our continuing efforts at providing patient centered care, I would like to take that time to inform you about our tele-health service.  It may be particular helpful from a public health goal of limiting social interaction and reducing exposure to the COVID-19 virus.  Please understand that the monetary cost of the tele-health service will result in no additional costs to you as our patients.  There will be no complications getting your medications, as we will utilize the usual e-prescribing process that your already familiar with.  We encourage all of our patients who choose to use this treatment delivery method to do so until the COVID-19 virus runs its course.

 

On another note, we would like to advise you as our patients of the option to use the tele-health delivery method for all ongoing therapies after the COVID-19 virus has run its course.  Use of tele-health has many advantages with little risk of having an adverse affect on the therapeutic outcome.  For those of you who have difficulty making appointments due to the follow factors: 

 

1. Distance from the Clinic

2. Difficulty taking off from work

3. Difficulty finding childcare 

4. Difficulty with reliable transportation to the clinic, for example, then tele-health may be more convenient to your ongoing care. 

 

The option is being offered not only for the immediate but for the future should you choose this health delivery platform.  Choosing the tele-health platform does not preclude you from "in clinic visits" for those of you who prefer the traditional method of delivering care.  Patients may fluidly chose between either option based on clinical need.

 

In closing, the provision of tele-health care can be temporarily provided to Texas residents who are traveling out of state.  For example, if you are vacationing in California and still need an urgent appointment scheduled, that can be facilitated as well. This option may be particularly useful to those patients of ours who are going of to college as the tele-health option can continue long term patients who reside within the borders of Texas.

 

To all of our patients we are privileged to be your clinical care providers and we will continue to take all efforts to maintain that level of trust.  Please make the best decisions for you and your family during this time of stress.  Do not give in to unjustified fears or hysteria related to the pandemic.  Don't buy things that you don't need.  Think about your fellow neighbors' needs.  Don't buy "fool proof" devices that are guaranteed to either prevent or cure the COVID-19 infections.  

 

This too shall pass.

 

To learn more please visit this link: https://changepointcounseling.video-visits.com/

 

For further questions, please feel free to call our office staff at 972-552-5559.

 

 

Best, 

 

Robert C. Strayhan, MD

 

Medical Director

 

ChangePoint Counseling Services, PLLC 

 

 

_________________________________________________________________________________________________

March 16th , 2020

 

RE: WE ARE OPEN - ChangePoint Counseling Response to COVID-19 

 

Dear Patients,

 

In light of the current health concerns surrounding COVID-19 and the closure of local school districts we are writing to update you on the measures we are taking to keep our clients, students, family members and ChangePoint team members healthy and safe.

 

ChangePoint Counseling and BasePoint Academy will be OPEN until otherwise indicated.

 

Based on the guidelines we have received from the CDC, we have established additional sterilization and safety protocols at our facility. We are monitoring the situation daily. 

 

We are asking you stay at home if you or someone at your household has:

 

  • Fever

  • Cough

  • Shortness of breath

 

Please notify the front office if you need to cancel at 972-552-5559. Additionally, we are offering tele-health services for any medical or therapy patients that would like to use that method of treatment.

 

Please emphasize good hygiene, hand washing techniques, not shaking hands, avoiding touching your face, and covering coughs and sneezes as we are doing here. 

 

For more information, see CDC website: CDC Website link

 

Best,

 

Dr. Robert Strayhan

Medical Director

ChangePoint Counseling Services, PLLC